Delivery and Returns


Free delivery on all UK orders over £10

Whilst non-essential shops in Scotland are now able to re-open their doors, we know that many of our customers are still keen to keep their shopping trips to a minimum because of COVID-19. We are therefore offering free delivery on all UK orders which are at least £10 in value for the foreseeable future.

No discount code is required for this as the free rate is automatically applied to your basket at checkout.

UK Delivery (under normal circumstances)

Under usual operations, we have three prices for UK delivery:

£1.00 for small orders such as cards and unframed prints

£3.50 for items sent on a small parcel service, such as mugs

£5.50 for orders which include heavy items such as framed prints

The price will be calculated for you automatically at the checkout. This is a 1st class service through Royal Mail and is estimated to take 1-3 working days after dispatch.

International Delivery

We also offer international delivery for customers overseas. These delivery rates are calculated automatically at the checkout based on the weight of your order, so to find out how much your shipping would be simply add an item to your cart, begin the checkout process (which you can leave at any time) and enter your delivery address.

Customers within Royal Mail's EU zone have a choice of a standard or tracked service, those outside have the tracked option only. International deliveries are estimated to take 5-10 working days, but many countries are currently experiencing significant delays so please allow plenty of time for your order to arrive.

Please note that you are responsible for all customs and import taxes in your receiving country.

If you have placed an order with us but have not received it and it is overdue, please get in touch so that we can investigate.

Returns

Under the Consumer Contracts Regulations (which replaced the Distance Selling Regulations), you may cancel an order within 14 days of receiving your items and receive a full refund. If you cancel after your goods have been dispatched, you are responsible for paying the cost of the return postage.

If you wish to cancel, you can send us an e-mail at info@heatherandhaggis.co.uk or use the form on our contact page. Please include your full name and, if possible, your order number in your message, and do contact us before posting so that we know to expect your parcel.

We will provide your refund within 14 days of receiving the goods. Please make sure that you package the items carefully as they need to reach us in an undamaged, re-saleable condition, in their original packaging.

If your item has been personalised then it is exempt from the above refund rules, but your other statutory rights still apply.

We always thoroughly check our items before dispatching them, but in the unlikely event that you receive a faulty item you also have a right to a refund, replacement or repair under the Consumer Rights Act. Please do contact us if this is the case and we will rectify it for you.

All items to be returned should be sent to:

Heather and Haggis
25/1 Tarvit Street
Edinburgh
EH3 9JY

Please note that this is not a shop but the address of our studio space. No public access is available.