Frequently Asked Questions
Do you have questions about us or our products? If so, read on to find answers to some of our most frequently asked questions. If you don't find what you are looking for then please do contact us.
Where are your products made?
The majority of our products are made in-house in our Edinburgh HQ. Where this is not possible, or where we need components to be made externally (for example, the frames for our prints), we only use suppliers who manufacture here in the UK.
Where do you find your inspiration?
Our inspiration comes from where we live - Scotland! We try to capture the spirit of the places we visit and people we meet, whether that is celebrating the local areas that make up a city in our Towns and Cities collection, or favourite hobbies (like Munro-bagging!) in our Great Outdoors collection.
Why is a certain place included / not included on your design?
Our design process can be quite complicated and we put a lot of time and effort in to deciding which words will be included or excluded from a design. Sometimes people have different opinions on what qualifies as a thing or place, and whilst we do really try to be as inclusive as possible without diluting the relevance of a design we simply cannot agree with everyone!
We consider a huge range of factors such as geography, public opinion, published statistics, historical opinions and even hashtag popularity to try and decide which names or places would be best to include. Ultimately though, it is not an exact science, and we also have to think about the practical limitations of our products. For example, there are over 32,000 lochs in Scotland - it would be hard to fit all of those on to a single tea towel!
How long does it take you to dispatch an order?
We aim to despatch as quickly as possible and this is normally within 1-2 working days. We try our best to keep all of our products in stock, but where they are not immediately available we will clearly show this in the product pictures and description.
If there is going to be a delay to your order then we will be in touch as soon as possible to let you know.
How long does delivery take?
We send all of our UK parcels on a 1st class service, so delivery is estimated to take 1-3 working days. European destinations are a standard service that takes an estimated 3-5 working days. Please note that this is not guaranteed and that deliveries can sometimes take longer. If you need your parcel by a specific date then please contact us before ordering so that we can do our best to fulfil your request.
How much is delivery?
We have three prices for UK delivery:
£1.95 for small orders such as cards or one or two tea towels
£3.95 for bigger, multiple-item orders
£5.95 for orders which include heavy items such as framed prints
The price will be calculated for you automatically at the checkout.
European deliveries are charged at a flat rate of £6.95.
For more information please see our delivery and returns page.
Where do you deliver to?
We deliver anywhere in the United Kingdom and to the following countries in Royal Mail's Europe zone:
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State
How do I find out about future designs and products?
The best ways to keep in touch with us are through our e-mail newsletter or social media. Simply pop your e-mail in the newsletter sign up box at the bottom of the page and press the subscribe button, or follow us on Instagram.
Can you make me a personalised product?
This is a slightly complicated question! The answer is maybe, depending on the product and level of personalisation.
We can personalise a print for you if you only require minor changes. For example, if there is a specific loch that you would like on the lochs design then we could replace one of the existing names for you. However if your change would require a significant re-design then we may not be able to accommodate it. If you would like something personalised then we recommend that you contact us to discuss your requirements.
Unfortunately at this time we are not able to personalise tea towels.
If you are a wholesale customer looking for a custom product then please continue to the next question!
Do you supply wholesale?
Yes! We work with a handful of specially selected stockists to allow customers to view and buy our products in person. If you are interested in becoming a stockist then please contact us - trade price lists and free sample packs are available.
If you would be interested in being the exclusive stockist of a design just for your area, then please be aware that there is a minimum order quantity for products that we cannot produce in-house, such as tea towels. Please do get in touch for more information; we would love to chat over any ideas you have.