Frequently Asked Questions


Do you have questions about us or our products? If so, read on to find answers to some of our most frequently asked questions. If you don't find what you are looking for then please do contact us.

 

Where are your products made?

The majority of our products are made in-house in our Edinburgh HQ. Where this is not possible, or where we need components to be made externally (for example, the frames for our prints), we only use suppliers who manufacture here in the UK.

Where do you find your inspiration?

Our inspiration comes from where we live - Scotland! We try to capture the spirit of the places we visit and people we meet, whether that is celebrating the local areas that make up a city in our Towns and Cities collection, or favourite hobbies (like Munro-bagging!) in our Great Outdoors collection.

Why is a certain place included / not included on your design?

Our design process can be quite complicated and we put a lot of time and effort in to deciding which words will be included or excluded from a design. Sometimes people have different opinions on what qualifies as a thing or place, and whilst we do really try to be as inclusive as possible without diluting the relevance of a design we simply cannot agree with everyone!

We consider a huge range of factors such as geography, public opinion, published statistics, historical opinions and even hashtag popularity to try and decide which names or places would be best to include. Ultimately though, it is not an exact science, and we also have to think about the practical limitations of our products. For example, there are over 32,000 lochs in Scotland - it would be hard to fit all of those on to a single tea towel! 

How long does it take you to dispatch an order?

We aim to despatch as quickly as possible and this is normally within 1-2 working days. We try our best to keep all of our products in stock, but where they are not immediately available we will clearly show this in the product pictures and description.

If there is going to be a delay to your order then we will be in touch as soon as possible to let you know.

How long does delivery take?

Delivery timescales depend on the service that you select at checkout. Royal Mail 1st Class takes an estimated 1-2 working days. Royal Mail 2nd Class takes an estimated 2-3 working days. International destinations can vary from a couple of working days to several weeks. Please note that timescales are not guaranteed and that deliveries can sometimes take longer, especially during periods such as the run-up to Christmas. If you need your parcel by a specific date then please contact us before ordering so that we can do our best to fulfil your request.

How much is delivery?

We have six prices for UK delivery, depending on the item(s) you are ordering:

  1st Class 2nd Class
Small orders such as single cards £2.00 £1.50
Large letter items such as coasters and magnets £3.00 £2.00
Parcel items such as mugs and framed prints £4.00 £3.50

 

The price will be calculated for you automatically at the checkout. To find out which weight category your order falls in to, simply add items to your cart and enter your postcode in to the checkout. There is no obligation to complete your purchase, you can leave the checkout at any time.

We also offer international delivery for customers overseas. These delivery rates are calculated automatically at the checkout based on the weight of your order, so to find out how much your shipping would be simply add an item to your cart, begin the checkout process (which you can leave at any time) and enter your delivery address.

For more information please see our delivery and returns page.

Where do you deliver to?

We offer delivery to the whole of the UK and most international destinations. 
Rates and services depend on your location and the weight of your order, so to find out the details please add the item(s) you are interested in to your cart, begin the checkout process (which you can leave at any time) and enter your delivery address.
 
Please note that you are responsible for all customs and import taxes in your receiving country.

How do I find out about future designs and products?

The best ways to keep in touch with us are through our e-mail newsletter or social media. Simply pop your e-mail in the newsletter sign up box at the bottom of the page and press the subscribe button, or follow us on Instagram.

Can you make me a personalised product?

This is a slightly complicated question! The answer is maybe, depending on the product and level of personalisation.

We can personalise a print for you if you only require minor changes. For example, if there is a specific loch that you would like on the lochs design then we could replace one of the existing names for you. However if your change would require a significant re-design then we may not be able to accommodate it. If you would like something personalised then we recommend that you contact us to discuss your requirements.

Unfortunately at this time we are not able to personalise tea towels.

If you are a wholesale customer looking for a custom product then please continue to the next question!

Do you supply wholesale?

Yes! We work with a handful of specially selected stockists to allow customers to view and buy our products in person. If you are interested in becoming a stockist then please contact us - trade price lists and free sample packs are available.

If you would be interested in being the exclusive stockist of a design just for your area, then please be aware that there is a minimum order quantity for products that we cannot produce in-house, such as tea towels. Please do get in touch for more information; we would love to chat over any ideas you have.